Launched in 2005, Group is a UK-based bank management, recoveries direction, and business process outsourcing company working in both the B2C markets together in Glasgow and Stratford-upon-Avon. Its focus is on recognizing its customers' needs and delivering innovative solutions that help assemble victory both for them and for their own customers.
Currently employs over 220 FTE having a capacity to expand to 330 FTE across all its extensive sites in Glasgow and Stratford upon Avon to adapt additional capacity.
Widely considered a pioneer in regards to innovation and the use of new technology has established itself as a market leader whilst maintaining its freedom from bigger less agile competitors. Since the businesses launch back into 2008 and its group have won a number of high profile industry awards including, Best use of technologies for itself service customer portal WeWantToSayYes.co.uk and in 2016 because of its voice recognition dialler platform, as well as being known for advanced use of technology is thus far the sole DCA to have won both very best consumer and best commercial DCA.
Broad industry appeal, functions with a variety of customers from lots of distinct businesses including, Banking and finance, Telecoms, Utilities, Insurance and Health Care, we are able to work seamlessly across these businesses because of our innovative on grooming procedures that are intended to facilitate a thorough comprehension of our weblink clients business before commencing work together.
When you work without a taken for granted, we all take some time to get to understand you and your customers, the approach we invent for you is special to your company needs and evolves together with our partnership.
Customer support, has consistently worked with the belief that regardless of the current situation a client finds themselves dealing with, they may be and will always remain a valued client of their customers, this ethos ensures that works with its customers across a variety of debt types and age. As well as working with clients on late arrears and aged debt accounts also works with lots of customers at very early phase arrears, often at a white label capacity representing and carrying the name of a number of the UK's biggest names.
Investing in our customers, we are a professional services company working to a very significant set of criteria that are governed by the Financial Conduct Authority, and also as part of the highly regarded Credit Services Association we are dedicated to ensuring that all of our people work to the very highest of standards. Training and Development play a key role in the working lives of employees at all levels, Training doesn't end once induction is completed but is present throughout the working environment.
Quality assurance plays an integral role in all that we do at; QA rolls all elements of our business enterprise and is covered The Color of Debt: How Collection Suits Squeeze Black… — ProPublica with our line of defence and backed up via our very own internal audit team and different compliance functions.
Groups senior management staff is made up of a number of the most experienced and well recognized professionals in the industry, with more than a 150 years combined experience in the sphere of financials.